Refund policy

Exchange & Return Policy

First: Exchange Policy

The customer has the right to request a product exchange within 7 days from the date of receiving the order, under the following conditions:

• The product must be in its original condition and unused
• The product must be intact and in its original packaging
• The store has the right to inspect the product before approving the exchange
• The customer bears the shipping cost in case of exchange
• In case of a manufacturing defect or an error from the store, the store bears all costs

Exchange is not allowed in the following cases:

• Products that are custom-made or prepared upon request
• All types of furnishings (bed sheets – mattresses – carpets – curtains – pillows)
• Accessories and add-ons after opening the packaging
• Products that have been used or installed
• Damage resulting from misuse, improper storage, or washing

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Second: Return Policy

The customer has the right to request a product return within 48 hours from the date of receiving the order, under the following conditions:

• The product must be in its original condition and unused
• The product must not have been installed
• The store has the right to inspect the product before accepting the return request
• The customer bears the shipping cost in case of return
• In case of a manufacturing defect or an error from the store, the store bears all costs

Return is not allowed in the following cases:

• Products that are custom-made or prepared upon request
• All types of furnishings
• Accessories and add-ons after opening the packaging
• Products that have been used or installed
• Damage resulting from misuse, improper storage, or washing

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Note

Completing a purchase from Carpiture Store means the customer fully agrees to the exchange and return policy stated above.